Every contact channel in one inbox that actually helps.
WhatsApp, SMS, email and chat tied to the customer record and the right repair, without losing history.
Unified inbox · Automation · Customer history.
Fewer repeat calls
Every update goes out automatically on the right channel, at the right moment.
Context always visible
When you open a conversation you see customer, repairs, orders and internal notes in one panel.
Team aligned
Assign, mention teammates and reply without duplicating messages or losing the thread.
What you can do
Concrete tools built for real repair shops.
Unified inbox
- Single thread per customer or repair
- Filters by channel, shop and owner
- Internal notes without leaving the conversation
- Search by name, phone or IMEI
Status-based automation
- Templates per repair status
- Quote approval via link
- Automatic payment requests
- Rules per shop, brand or repair type
WhatsApp and SMS, operational
- Segmented bulk sending
- Messages with dynamic variables
- Delivery and open reports
- Fallback across channels
Templates, quick replies e variáveis
- Templates geridos em /api/lojista/crm/templates
- Quick replies por atalho para respostas curtas
- Variáveis dinâmicas com dados reais do cliente e da reparação
- Templates por canal (o que serve para WhatsApp pode ser diferente do email)
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Agendamento e campanhas
- Agendamentos em /api/lojista/crm/scheduled-communications
- Campanhas de email em /api/lojista/crm/email-campaigns
- Segmentos dinâmicos baseados em reparações, tags e compras
- Deliverability e bounce rate em /api/lojista/crm/deliverability
Automações, tags e notas internas
- Regras em /api/lojista/crm/automations (trigger → ação)
- Notas privadas por cliente em /api/lojista/crm/notes
- Tags e segmentos em /api/lojista/crm/tags e /segments
- Preferências GDPR do cliente em /api/lojista/crm/gdpr-consent
- -38%
- fewer follow-up calls
- 4x
- more replies on WhatsApp than email
- 1
- timeline per customer across every channel
- <10m
- to switch on the baseline automations
Descobre como escolher melhor o teu stack
Guias editoriais e comparativos para aprofundar software de reparações, assistência técnica, comunicação e migração.
Repair shop software with WhatsApp
Why WhatsApp stops creating noise once it is tied to the right repair workflow.
Magnus Lindqvist4 minBest technical service software
What a technical service platform must handle to reduce friction across intake, repair execution and customer communication.
Magnus Lindqvist5 minRepair tracking software for customers
Why public repair tracking reduces follow-up calls, builds trust and speeds up approvals.
Magnus Lindqvist4 minFrequently asked questions
Stop spreading messages across 4 tools.
Connect your channels and get the team replying with real context.